Taking healthcare customer service to another level
The Private Clinic is a leading cosmetic surgery clinic, based in the world- renowned London Harley Street, offering all surgical and minimally invasive cosmetic treatments.
Serving an ever-growing market of always connected patients.
People in need of cosmetic surgery usually know what they want. They value their time, so The Private Clinic was looking for a snappy platform. It also had to improve the Clinic’s services by allowing them to analyze the most common customer queries and requests.
More than a call center
The platform’s rain-maker pages (the ones used for conversion and lead-gen) were heavily optimized to load extremely fast.
Once someone has booked a consultation online, they are quickly transferred to an operator/ account manager.
The query parameters are stored and sent along with the consultation booking to a third-party component, for better customer service & marketing.