Perfecting client interactionDOWNLOAD CASE STUDY
mateco Romania is the largest independent powered access rental service provider in the country, with two subsidiaries in Bulgaria and Moldova. Established in 2005, the company has grown to the most developed access equipment depot in Romania, with a 40% market share.
A rapid expansion
Started with only 15 employees and 70 pieces of equipment, mateco Romania quickly expanded to a team of over 200 people. To continue performing while scaling, the company had to: – Find a key differentiator to stand out in the sea of competitors; – Optimize all inside and outside communication, as exchanging information through multiple touchpoints lead to errors and delays; – Bring visibility and clarity over all operations.
Creating and maintaining client connection in a completely digital form
With the help of MySmartRent, every single client process, from signing a contract to returning the rented equipment, is integrated, aggregated, and monitored through this custom-developed software. The application provides a highly sensitive layer of visibility, that makes room for a large variety of optimizations in terms of time and efficiency. In addition, any type of deviation or anomaly is instantly spotted and solved before it can cause any damage.
Value-driven development to expedite the equipment rental process
Pieces of equipment
We couldn't have done it without them.